Privacy Policy
Last updated: October 20, 2026
Fluid Seals Technology (Jiaxing) Co., Ltd. (“FLUID”, “we”, “us”) is a China-based manufacturer of industrial sealing products.
This Privacy Policy explains how we collect, use and handle personal information when you visit our website, contact us or place an order.
We may collect the following information:
- Enquiries: Your business email address, sealing requirements and other information you provide through our Technical Review form. Enquiry notifications also include the source page and submission time.
- Business communications: Contact details, messages and files you send through email or WhatsApp.
- Orders: Contact information, shipping addresses and delivery details necessary to process and fulfil orders.
- Website usage: IP addresses, browser or device information, requested pages and access times collected through our hosting and website security services.
Please provide only information relevant to your enquiry or business relationship with FLUID.
We use personal information to:
- Respond to enquiries and provide technical support.
- Evaluate sealing requirements and recommend suitable solutions.
- Prepare quotations and manage business communications.
- Coordinate production, orders, shipping and after-sales service.
- Maintain website functionality and security.
Submitting an enquiry does not automatically subscribe you to marketing emails.
We do not publish identifiable customer information in case studies or marketing materials without appropriate permission.
We use selected third-party services to operate our website and communicate with customers:
- Hostinger: Website hosting, access logs and backups.
- Cloudflare: Website delivery, traffic protection and security.
- Resend: Sending website enquiry notifications.
- NetEase Enterprise Email: Receiving and managing business emails.
- Logistics providers: Handling information necessary for order delivery.
Our website does not currently use Google Analytics or advertising tracking pixels.
Google Maps is loaded only when you choose to activate it. WhatsApp is accessed when you select its link. These external services may process information under their own privacy policies.
Cloudflare and other service providers may use necessary security cookies or similar technologies, depending on the services enabled.
Access to customer information is restricted to authorized FLUID personnel.
For enquiries that do not result in an order, we normally retain personal information for no longer than 24 months after the last substantive business communication.
Where continued retention is necessary for an active project or an applicable legal obligation, we retain only the information needed for that purpose and review the need for continued retention periodically.
Otherwise, we delete or anonymise information when it is no longer needed and no later than the end of the applicable retention period, subject to applicable legal requirements.
Order and related business records are retained as necessary for contract performance, after-sales support, dispute resolution and applicable legal obligations.
We review our retention needs at least annually, starting in December 2026.
Website enquiries are not stored in a separate application database, but related information may remain in business emails, internal records, service-provider logs or backups.
FLUID operates in China. Our hosting and communication service providers may process information in the United States or other countries. Such processing may be subject to different data protection laws.
For website hosting, we use Hostinger to process website requests, related technical information (such as IP addresses and access logs), and hosting backups.
We use Resend, operated by Plus Five Five, Inc., to send enquiry notifications and process related information, including work email addresses, enquiry details, source pages, submission times, consent records and email delivery metadata.
Further information about these providers and their privacy practices is available from Hostinger (Privacy Policy, [email protected]) and Resend (Privacy Policy, [email protected]).
For website delivery and security, we use Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA ([email protected]). Cloudflare processes IP addresses, request information and related security logs through its international network to deliver traffic and detect and prevent security threats. This may involve processing outside your country, including in the United States. For further information, please see Cloudflare’s Privacy Policy. To exercise applicable rights regarding information processed for FLUID, contact [email protected]; we will coordinate with Cloudflare as necessary. You may also contact Cloudflare’s Data Protection Officer at the address above.
To exercise applicable rights regarding personal information processed for FLUID, please contact [email protected]. We will coordinate with the relevant providers as necessary.
Subject to applicable laws, you may request access to and a copy of your personal information, correction or completion of inaccurate or incomplete information, or deletion of your personal information.
Where applicable, you may also request restriction of processing, object to processing, request data portability, or withdraw your consent. Withdrawal of consent does not affect processing lawfully carried out before withdrawal.
We may need to verify your identity before processing certain requests. Legal obligations or other applicable exceptions may limit some requests. We will respond within the time limits required by applicable law and explain any refusal or limitation.
For privacy-related questions, requests or complaints, please contact:
Email: [email protected]
Where provided by applicable law, you may also lodge a complaint with the competent data protection authority.
We may update this Privacy Policy when our practices or services change. Any updates will be published on this page.